Smart Email and the Path to Digital Immortality

Smart Email and the Path to Digital Immortality

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A lot of what we do with email is repetitive. That’s why executives in the past rarely handled their own correspondence; their secretaries would do it for them. Secretaries, apprentices or assistants set up meetings, offered birthday wishes, responded to inquiries — even sent direct messages. They often still do, which makes those roles especially powerful.

The fact is, if you get an email from a politician, chances are pretty good that it wasn’t written by that politician. It might not have been written by a human at all — but rather by some machine regurgitating the same text over and over again, mostly to annoy us.

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