Staples Inc. has announced it has teamed up with Facebook to enable Facebook Messenger functionalities on its mobile website. This simply means that Staples mobile users will now be able to use Messenger for customer service interactions.
Staples mobile customers who are interested in the service can now sign up to chat with sales and customer service specialists for post-sales support and any other form of shopping assistance. Users will also be able to opt-in to receive personalized updates, like payment, confirmation and shipment notifications.
Some Facebook Messenger users over on Android Police have reported that their Facebook Messenger app has been looking different for a couple of weeks now. On top of all the changes already made, Facebook is testing a few new features for a future app release.
The most unusual of which is SMS integration for Android. A few years ago, Facebook Messenger featured a way to set Messenger as your default SMS app. This was a way for users to quickly message people both on Facebook and SMS quickly without leaving the app. The problem was that it wasn’t adopted as much as the Facebook Team had hoped.
For those of you who still hold fond memories of chatting it up with SmarterChild on AOL Instant Messenger, Google looks like it has a project in the works that may catch your eye.
The sultan of search is rumored to be developing a new messaging service to compete with Facebook’s Messenger and WhatsApp, and one of its primary features is an army of bots that will let you get in on the chatting action even if you don’t have any friends.